Privacy Policy

Data controller

The data controller for the website monaco-luxury-tours.com is:

Scope of this policy

This Privacy Policy applies to personal data collected through the website, by email, telephone, WhatsApp, contact forms, quote requests, booking requests, partner enquiries and any other direct communication with Monaco Luxury Tours SARL.

It also applies when a travel agency, hotel, concierge service, destination management company, tour operator or other professional partner contacts us on behalf of a client.

Personal data we may collect

Depending on the nature of the request, we may collect and process the following categories of personal data:

• Identity and contact details: name, company name, email address, phone number and preferred contact method.
• Service request details: requested date, time, pick-up location, destination, itinerary, number of guests, number of bags, preferred language and special requirements.
• Travel details when necessary: flight number, train number, cruise arrival information, hotel or villa address.
• Professional partnership information: agency name, role, business requirements, usual programs and client profiles.
• Communication history: messages, emails, WhatsApp exchanges, quotation requests and booking follow-up.
• Technical data: IP address, browser type, device type, pages visited, approximate location derived from technical data, logs and cookie identifiers where applicable.
• Payment and invoicing information where required for accounting, payment follow-up and legal obligations.

Why we use personal data

Personal data is used only for clear and legitimate purposes, including:

• Responding to contact, quotation, booking and partnership requests.
• Preparing tailored proposals and organizing requested Riviera experiences.
• Managing operational details before, during and after a confirmed service.
• Communicating with clients, professional partners and guests.
• Issuing invoices, processing payments and complying with accounting obligations.
• Managing customer relationship, follow-up and after-service requests.
• Ensuring website security, preventing abuse and maintaining technical logs.
• Producing anonymous or aggregated website statistics when analytics tools are used.
• Handling complaints, disputes or legal requests where necessary.

Legal basis

Depending on the situation, personal data may be processed on one or more of the following legal bases:

• The performance of a service agreement or pre-contractual steps requested by the client.
• The legitimate interest of Monaco Luxury Tours SARL in responding to enquiries, managing client relationships, securing the website and developing professional partnerships.
• Compliance with legal, tax, accounting or administrative obligations.
• Consent, where required, especially for certain cookies, marketing communications or optional use of photos/videos.

Recipients of personal data

Personal data is only shared when necessary and proportionate. Depending on the request, recipients may include:

• Authorized members of Monaco Luxury Tours SARL.
• Operational partners involved in the requested service or experience.
• Official guides, tourism professionals, hotels, concierges, DMCs, agencies or event planners when relevant to the client’s request.
• Payment, accounting, hosting, email, analytics and technical service providers.
• Administrative, judicial or regulatory authorities where required by law.

Monaco Luxury Tours SARL does not sell personal data to third parties.

International data transfers

Some technical providers, communication tools or professional partners may be located outside Monaco. When personal data is transferred internationally, Monaco Luxury Tours SARL aims to ensure that appropriate safeguards are in place according to applicable data protection rules.

Retention periods

Personal data is kept only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

• General enquiries and quotation requests: usually up to 3 years after the last contact.
• Confirmed bookings and related administrative records: for the period required by accounting, tax and legal obligations.
• Professional partnership exchanges: for the duration of the partnership relationship and follow-up period.
• Technical logs: generally kept for a limited period necessary for security and website maintenance.
• Cookies and analytics data: according to the cookie type and consent settings, where applicable.

Cookies and similar technologies

The website may use cookies or similar technologies to ensure proper operation, improve browsing comfort, secure the website and measure audience statistics.

Cookies may include:

• Strictly necessary cookies required for the website to function.
• Analytics cookies used to understand how visitors use the website.
• Third-party cookies linked to embedded content, maps, analytics, communication tools or external services where used.

Where consent is required, visitors can accept, refuse or adjust their preferences through the cookie banner or browser settings.

Security

Monaco Luxury Tours SARL takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure. Visitors are encouraged to avoid sending unnecessary sensitive information through unsecured communication channels.

Photos, videos and client content

No photograph, video, testimonial or content involving a client or guest will be used for commercial or promotional purposes without prior consent.

Your rights

Under applicable data protection rules, visitors, clients and guests may have the right to request access to their personal data, rectification, erasure, restriction of processing, objection to processing, portability where applicable, and withdrawal of consent where processing is based on consent.

Requests can be sent to:

For security reasons, proof of identity may be requested before processing a rights request.

If a user considers that their data protection rights have not been respected, they may contact the competent data protection authority in Monaco, the Autorité de Protection des Données Personnelles (A.P.D.P.), according to applicable procedures.

Third-party websites and services

The website may contain links to third-party websites or services, including WhatsApp, email clients, payment tools, maps, social networks or partner websites. Monaco Luxury Tours SARL is not responsible for the privacy practices or content of third-party services.

Updates to this policy

Monaco Luxury Tours SARL may update this Privacy Policy to reflect changes in the website, services, legal requirements or internal practices.

Last updated: 30 June 2026.